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    W Barcelona

    Catering Sales Coordinator (April) / W Barcelona

    Catering Sales Coordinator (April) / W Barcelona_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    OVERVIEW Working within the Catering Sales team, this position has the responsibility for responding to all banqueting & events enquiries without accommodation in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues. The Catering Sales Manager will manage and convert all business, including contracting, and the actual operating of the function in addition to managing the function diary inventory. The Catering Sales Manager must demonstrate high energy levels & provide consistently high levels of customer service, in accordance with W Standards & Programs. ESSENTIAL FUNCTIONS Processes & Procedures: Conduct site inspections for prospect, tentative event and catering business Compile contracts, be ready to negotiate clauses, calculate cancellation and attrition policies that guarantee the reception of the event revenue on time. Assisted by the DoCS. Ensure the standard W template of responses is used and that enquiry handling follows the EAME Divisional Event Enquiry handling guidelines Responsible for the organization of small-scale events and short-term enquiries. Manage the wedding planning from start to finish, guiding and advising, until the coordination of the wedding. Ensure correct timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry) Identify operational limitations and sell only what we advertise and can effectively manage operationally Work closely with the Group Sales team to action enquiries and convert business. Maximize revenue by managing minimum consumptions depending on the dates Participate in trainings and other sales-related meetings as required To ensure that all enquiries are entered into and reviewed on Recaps in order to review suitability of business. Creation of BEOS, to effectively communicate to all the hotel departments the information necessary to successfully execute the event’s needs while maintaining a good client relationship. Follow up on deposits due as well as ensure 100% pre-payment is done before the arrival. Participate as a team player with all departments Departmental liaison: To provide all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit Attend events briefings providing accurate updates on details of bookings and enquiries To attend weekly catering sales meeting chaired by the DoCS To ensure tentative business block information is updated on a continuous basis & provide accurate updates to the DoCS Ensure regular updates in Opera on specific bookings within the appropriate timeframe are provided in order to assist in accurate forecasting Self-Management: Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines using tools available. Effectively manage time ensuring the completion of all pre-set tasks on a daily basis. To participate in departmental and Marriott courses as required Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department Participate in annual Engagement survey Must demonstrate an awareness of the importance of body language in communication and interaction with others Be involved in the ESS surveys and take part in special projects as directed by the DOCS and DOS Specific job knowledge, skills and abilities Must be able to speak, read, write and understand the primary language(s) used in the workplace Proven luxury hotel sales experience. Analytical capabilities Excellent communication skills, both verbal and written in Spanish and English Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative Enjoys working as part of a team Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems Hours: The typical working days of the Catering Sales Coordinator should be from 09.00 AM to 17.00 PM from Monday to Friday, but are flexible according to evening events taking place in the hotel and on events and wedding business. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    W Barcelona
    W Barcelona

    Evening Operations Manager

    Evening Operations Manager_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    JOB SUMMARY EVENING OPERATIONS MANAGER – W BARCELONA We are looking for a confident, experienced leader to take charge of hotel operations during the key evening hours of 17:00 to 01:00 . This role is central to ensuring that the W experience remains seamless, energetic, and flawlessly executed long after the sun sets. In other hotels, this role may be known as Evening Duty Manager or Evening Manager on Duty. What You’ll Lead As Evening Operations Manager, you will oversee the full operational landscape of the hotel, making empowered decisions that support and guide the Rooms, B&F, SPA, and Security teams. You will act as the highest operational authority on duty, ensuring service excellence and brand standards at every moment. Your Responsibilities Take full ownership of hotel operations during the evening shift. Provide real‑time leadership and decision‑making across all operational departments. Report directly to the Hotel Manager and deliver a comprehensive handover at the end of each shift. Conduct a pre‑shift briefing with key operational teams to review: Pending arrivals and VIP movements Guest situations requiring follow‑up B&F venue reservations and occupancy Outstanding maintenance or technical issues Ensure smooth coordination between departments and maintain a proactive approach to guest satisfaction and operational flow. CANDIDATE PROFILE We seek an exceptional and impeccably presented hotel professional with proven experience in large, high‑volume and luxury properties. Someone who thrives in dynamic environments, remains calm under pressure, and naturally inspires confidence in their teams. A leader who understands the rhythm of evening operations and knows how to keep the hotel running with precision, style, and a guest‑first mindset. Education and Experience • High school diploma; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 3-4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. Essential requirement for language skills in both spanish and english (both written and spoken) Please note that we are not able to sponsor working visas for this position and therefore only candidates with existing right to work in Spain will be considered. CORE WORK ACTIVITIES Leading Operations Team • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Ensures that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Managing and Monitoring Activities that Affect the Guest Experience • Handles all guest complaints and concerns. • Provides excellent customer service by being readily available/approachable for all guests. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    W Barcelona
    The Ritz-Carlton Abama

    Supervisor-Loss Prevention

    Supervisor-Loss Prevention_hosco
    JORNADA: Por definir
    SALARIO: A convenir

    The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquillity where the sea, the land and lush subtropical gardens blend effortlessly with Moorish-inspired architecture. Its 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer stunning views of the Atlantic Ocean, Mount Teide, and the resort’s lush gardens. A renowned gastronomic destination, the resort features world-class restaurants ranging from relaxed dining to Michelin-starred cuisine. With multiple pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and exclusive access to Abama’s golden-sand beach, we are a truly exceptional sanctuary in Tenerife. JOIN OUR TEAM! …as a Loss Prevention Supervisor at The Ritz-Carlton, Abama Resort in Tenerife. Who are we looking for…? Are you passionate about safety, operational excellence, and protecting people, assets, and reputation in a luxury environment? As a Loss Prevention Supervisor , you will be responsible for supervising and coordinating the daily activities of the Security and Loss Prevention team, ensuring that the service is delivered in compliance with Spanish Private Security regulations, internal policies, and the direct instructions of the Director of Security. You will act as the operational reference point of the department during your shift, ensuring a safe and secure environment for guests, employees, and facilities, always aligned with The Ritz-Carlton Gold Standards. If you combine strong leadership skills with operational rigor, discretion, and a service-oriented mindset, we would love to meet you. Your responsibilities will include… Operational Supervision Coordinating the daily activities of the security team (shift handovers, patrols, critical areas, assigned posts). Ensuring compliance with service instructions, internal procedures, and legal requirements under Spanish Private Security regulations. Supervising punctuality, professional appearance, TIP accreditation, and service standards of the team. Conducting regular operational patrols in critical areas to detect deviations and potential risks. Acting as the first escalation point for operational incidents and reporting relevant matters immediately to the Director of Security. Incident & Risk Management Managing and following up on security incidents with operational, reputational, or interdepartmental impact. Leading the initial response to emergencies, evacuations, and activations of the Self-Protection Plan. Coordinating the team during drills and real incidents. Participating in internal investigations related to security or loss prevention matters. Escalating any sensitive or high-impact incident to the Director of Security prior to formal closure. CCTV & Security Systems Oversight Supervising the correct use of CCTV, access control, alarm, and other security systems. Ensuring that image processing and data handling comply with LOPDGDD and applicable regulations. Conducting periodic audits of security systems to verify functionality and proper operation. Reporting any anomaly, download, access, or technical issue to the Director of Security. Documentation & Compliance Reviewing daily reports, incident logs, patrol records, checklists, and access control documentation. Safeguarding sensitive documentation in accordance with data protection and internal protocols. Monitoring compliance with PRL (Occupational Risk Prevention) measures within the team. Reporting risks, incidents, or near-misses to the Director of Security and Prevention Service. Supporting Coordination of Business Activities (CAE) with contractors in line with RD 171/2004. Training, Coaching & Team Development Supporting the onboarding and operational training of new or reinforcement staff. Identifying operational gaps and proposing corrective measures. Ensuring mandatory training compliance (PRL, first aid, internal procedures). Maintaining a culture of vigilance, professionalism, and continuous improvement within the team. Interdepartmental Coordination Maintaining close communication with Front Office, Housekeeping, Engineering, F&B, and Operational Management. Supervising key control procedures, restricted access areas, opening/closing protocols, and asset protection measures. Supporting monthly service reviews with the external security provider. What we are looking for… Official qualification in Security. Minimum 3–5 years of experience in private security, ideally in supervisory or operational management roles. Previous experience in hotel environments or high public exposure operations (resorts, tourist complexes, events). Solid knowledge of Spanish Private Security regulations, CCTV/data protection regulations, PRL, and self-protection plans. Operational leadership, strong decision-making skills, and conflict management abilities. Intermediate level of English (Spanish fluent required). PRL Preventive Resource (60h) certification or commitment to obtain it within the first months. First Aid and AED (DESA) certification. Proficiency in professional IT tools (Microsoft Office, reporting tools, incident management systems). Availability to work full-time, including weekends and rotating morning/afternoon-night shifts. Valid work permit for Spain. How we inspire you… Being part of our team means protecting not only assets, but also experiences. Your leadership and vigilance will ensure that every guest enjoys a safe, seamless, and exceptional stay. Attractive above-market salary and flexible compensation. “Explore Rate” privileges across 9,500+ Marriott hotels worldwide (extended to family, partner, and parents). 20% F&B discount at Marriott properties and 50% discount within the resort. Up to 75% flight discount for Tenerife residents traveling to mainland Spain. Corporate benefits with leisure and travel discounts. Birthday surprise and complimentary stay after one year of service. 13th and 14th salary payments. Ongoing training and development through our corporate university. Career growth opportunities within an international company. Complimentary meals in the employee restaurant. Uniform and cleaning service (where applicable). Team events, employee celebrations, and social responsibility initiatives. (All benefits and bonus programs are subject to company regulations and applicable tax laws and may be modified by the employer.) Interested? Apply now via Marriott Careers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-focused culture. We are committed to non-discrimination on any protected basis. At The Ritz-Carlton, our Ladies and Gentlemen create experiences so exceptional that they remain with our guests long after their stay. Your role will be to uphold and nurture our Gold Standards—our Employee Promise, Credo, and Service Values—ensuring that excellence in safety and security is delivered every day. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    The Ritz-Carlton Abama